Canada

• Free over $50. All orders over $50 ship free anywhere in Canada via Canada Post Expedited.
• Under $50: flat $9.99 Expedited, or $14.99 Xpresspost at checkout.
• Ontario: 3 to 5 business days.
• Rest of Canada: 5 to 9 business days. North of 60 may take longer; we will email you a tracking link.

United States

• Flat $19 USD shipping via Canada Post tracked.
• 6 to 12 business days, longer near the holidays.
• Duties and brokerage fees are usually waived for orders under $800 USD, but Customs is final.

Roast date guarantee

Every bag of coffee ships within 14 days of its roast date. The roast date is printed on the bag so you can verify it. If you receive a bag older than 14 days post-roast, email us and we will send a fresh bag immediately, no questions.

Order cut-off

Orders placed before 2 PM ET on a business day ship the same day. Orders after 2 PM ET ship the next business day. Coffee orders may take an extra day so we can roast to order.

Carbon footprint

All shipments go through Canada Post Expedited, which is carbon-neutral by default. We do not air-freight anything, ever.

14-day no-questions return

If you are not loving something within 14 days of receiving it, email info@brewmart.ca and we will arrange a replacement, swap, or refund. We do not charge a restocking fee. We do not ask why.

Coffee that disappointed

If a bag is stale, off, or just not what you hoped, tell us. We will refund or replace, and we do not need the bag back. Coffee is forgiving; we should be too.

Equipment returns

• Unused, in original packaging: full refund within 14 days. We cover return shipping.
• Lightly used (used a few times, no damage): refund minus a $15 restocking adjustment for cleaning and re-photography.
• Damaged in transit: photo it, email us, we will replace immediately. Keep the box.

Manufacturer warranty

All electric equipment (Fellow, Breville, Baratza, Mahlkönig, Acaia) carries the manufacturer warranty as listed on the product page. We will help you process it directly with the brand; you do not have to deal with them yourself.

How to start a return

1. Email info@brewmart.ca with your order number.
2. Tell us what is going on (bag was stale, grinder is noisy, whatever).
3. We respond same business day with a prepaid Canada Post return label or instructions.
4. Drop the package off at any Canada Post location.
5. Refunds appear back on your card 3 to 5 business days after we receive the return.

Still have questions? Email us. A real person will reply.